1We Believe In The “Home As A System” Approach
We are trained to identify problems in the home that could hinder the effectiveness and efficiency of your HVAC system prior to installation. We offer in home diagnostic testing, or energy audits, to show you where and how these problems exist.
2You Talk, We Listen
We strive to understand our client’s comfort needs first. Then all decisions are made with those needs in mind. A shiny new HVAC system is worthless if it doesn’t meet your needs. You talk, we listen… then we throw in lots of ideas for improvement.
3We Value Integrity
We believe in doing business with honesty, integrity and a sincere heart for others. We aren’t going to sell you something you don’t need. We won’t lie to get your business. We will treat you with kindness and respect. The way it should be (and far too often is not).
4We Know The Industry
With over a century of combined experience in the HVAC industry, we tackle any project with the best tool any technician can have: experience.
5We Design Your System to Fit Your Comfort Needs
Our team of Huntsville AL heating and air comfort experts draws from a wealth of knowledge, training and experience to present you with the best options to realize your goal of a comfortable and pleasant environment for your home.
6We Stand Behind Our Work
Every repair that Thomas Service Company performs is handled with diligence and care. We believe in doing something right the first time, and making sure that our clients’ get true value for their hard-earned money.
7We Provide Big Company Service with Small Company Focus
Thomas Service Company strives to treat each and every one of our customers with the attention that they deserve. We guarantee a professional, pleasant experience from when you pick up the phone all the way to our technician driving off from your comfortable home. And should you be unsatisfied with any moment of the service you are provided, a member of our team is only a phone call away to ensure that your concerns are addressed in a timely manner. Because we recognize that our customer is not dependent upon us, we are dependent upon our customer.
8We Focus On Customer Service
It’s easy to say that you care about customer service, but are you asking your customer how they felt about the experience? Thomas Service Company follows up with you to make sure that you were happy with the service you received. We track the results of our Customer Satisfaction Surveys so that we can be certain that we are delivering our customers service that leaves them with a smile.
9We Will Be Better Tomorrow Than We Are Today
We constantly improve. We strive for ZERO defects in all we do, and ALWAYS keep our promises. We do not cut corners. We are committed to providing an HVAC comfort system that will not just meet, but exceed our customer’s expectations regarding value and quality.
10You Get Our Thomas Promise Every Time.
At Thomas Service Company, we strive to provide the same consistent experience every time you call us. That experience includes four core promises that we make to all of our customers. Read about our Thomas Promise here.